Answers to all your Frequently Asked Questions
š¤© Shiny Objects Shop FAQ š¤©
Whatever your problem might be right now, rest assured we will solve it together like friends.
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About ShinyObjects.Shop
Who is behind this online store?
Weāre a small team of creative explorers from Europe whoāve made Asia our home baseāliving where the sun shines and the ideas sparkle. Operating under a 100% founder-owned American company, weāve blended our love for beautiful things, clever inventions, and joyful surprises into one shiny place. No big investors, no corporate fluff. Just people who care about people. That includes you.
What do you do, exactly?
We travel the worldāphysically, digitally, and occasionally through trade show wormholesāto discover inventions, innovations, and brilliant ideas that make your day a little more whoa. Then we bring them to you, curated with a sharp eye for quality and a soft spot for the inner child in all of us. New treasures every week. Gift ideas that spark joy. No boring allowed.
Why should I choose to buy from you?
Because youāre not boringāand neither are we. We donāt sell just āstuff.ā We deliver surprise, delight, and a bit of sparkle in a cardboard box. Our goal is to make you say, āThis is EXACTLY what I didnāt know I needed!ā Weāre fast, fairly priced, and fanatical about making your experience smooth, safe, and smile-inducing. Oh, and we actually care. Like, really.
What if I don't like you anymore later on?
Then weāll miss you. Seriously. But thatās okay. We believe in good vibes and respectful goodbyes. No clingy emails, no passive-aggressive pop-ups. If at any point we stop bringing value to your inbox or timeline, you can unsubscribe faster than you can say āmeh.ā That said, if thereās anything we did that bugged you, weād love a second chance to get it right.
What if I bring some friends?
Then you're officially our favorite person. We love referrals like we love shiny thingsāa lot. Weāll be launching a referral program soon, and trust us: itās going to be more rewarding than your last five loyalty cards combined. Until then, feel free to name-drop us like a secret club. The more, the shinier.
Shopping Experience
How can I find what I'm looking for?
Start with our homepageāit's a treasure map disguised as a website. Use the search bar if you already have a vibe in mind, or browse our curated categories (Gifts, Home, Gadgets, etc.) if youāre just looking to be delightfully surprised. We also drop weekly discoveries on our front page, so keep an eye out. Aaaand: Don't ignore our weekly eMail "ShinyLetter" - it's full of just-discovered gems and nuggets! š
What if I cannot find my fav color or size?
Oh no, color crisis! If an item is missing a variant you love, it might be out of stockāor not yet available. Drop us a message! Weāre sometimes able to source special requests or give you a heads-up if itās coming back. Weāre like the helpful elves of the internet.
I found a cool product online. Can I buy it from you?
Absolutely! If you found some amazing ShinyObject but don't know where and how to purchase it, we can SherlockHolmes it for you and make it available. Just send us a URL or a good screenshot and describe what you want. If it's supercool, we might even put it into our New Arrivals list and reward you for the find. Sure thing! Send your findings to [email protected] and we will get back to you asap. Happy hunting! šÆ
My English is not so good. How can I enjoy your site in another language?
We found a sleek little hack for that: Simply copy our website URL www.ShinyObjects.Shop into the "ENGLISH" window of https://translate.google.com and choose your own language as the result. Then you click on the domain in your language field and voila: you can enjoy SOS in your own language. š¤© Cool, hm?
How can I contact you?
Super easy. Go to our Contact Us page, and send us a note. Or email us directly at [email protected]. We answer every message like itās from a friend. No bots, no scripts, just real humans who care.
3. Payment & Security
Is it safe to shop here?
Safer than a panda in a bubble wrap factory. We use encrypted checkout technology and work only with trusted payment providers like Shopify Payments, Apple Pay, and major credit cards. Your data is protected. Always.
What payment methods do you accept?
Most of them! Visa, Mastercard, Amex, Apple Pay, Google Pay, and a few others. If you're still paying with magic beans or barter trade, we might need to chat. Also if you only have PayPal. We don't really like them, and we only do business with companies and people we trust and like. On the other hand: if you live in the š“Philippines (like us, yay!), you can pay us in Gcash or direct bank transfer, even via Palawan Pawnshop. Let's talk! [email protected]
Can I pay in my local currency?
Yes! Our system auto-detects your location and shows you prices in your local currency whenever possible. If you still see USD, no worriesāyour bank will handle the conversion smoothly.
My payment failedāwhat now?
First, double-check your card info and make sure you didnāt mistype your secret numbers. If everything looks right, try another card or payment method. Still stuck? Ping us and weāll help sort it out fast: [email protected]
Do you offer discounts or promo codes?
Oh yes. We love spoiling our customers. Sign up for our newsletter to get exclusive codes, early access to sales, and the occasional surprise. Itās like a VIP pass to the shiny life. And take a regular look at our "NOW" tab in the menu. Here's where you find the latest promos and sweepstakes, coupons and rewards. Let's have fun and make SOS a win-win-win! š
4. Shipping & Delivery
Where do you ship to?
Pretty much everywhere with a mailbox. We offer worldwide shipping, with tracking included on most orders. If your country is excluded, itās usually due to customs restrictionsābut ask us just in case! [email protected]
How much does shipping cost?
It varies depending on your location and the items you order. Often, we offer free or discounted shipping on specific promos or bundles. Youāll always see the exact shipping cost at checkoutāno hidden fees.
How long will it take to receive my order?
It depends on where you are and what you ordered. Some items come from the US, others from Asia or Europe. Most deliveries take 7ā15 business days. Some items ship faster, some a bit slower (especially custom pieces which of course take a few more days to be actually produced for you). Weāll email you tracking info the moment itās on its way. In some cases we even offer insurance and speed-up options that of course cost a few bucks more. But if it's your favorite mom's big day this extra expense might make sense. š We always give our best so that you can give yours.
Processing takes 1-2 business days (a bit longer for personalized items, of course) and shipping depends highly on 3 factors:
- where YOU are in the world
- which kind of product this is (because of customs and modes of transportation)
- where our warehouse facility and shipping center for this specific product might be.
Some of our products are shipped from the United States, some from Europe, some from Asia.
So there are a lot of moving parts in this equation. Impossible to give a general promise here.
A rough (!) estimate is: For most products and delivery options, expect something between 5 and 15 business days. In any case: We will give you a more precise estimate during checkout - and a tracking number so you always know what's going on.
Can I track my order?
Absolutely. The second your parcel flies the nest, weāll send you a tracking number to your eMail on file. You can follow it like a hawkāor a very excited squirrel. If for some reason you can not find that first eMail, it might have been dropped into spam or promo because of your over-cautious eMail provider. In this case, please whitelist our eMail sender address so that never happens again. Here's a little How-to article about how to do that in Gmail, Yahoo, Outlook etc.
What if my package is lost or delayed?
Weāve got your back. If your order seems MIA, contact us: [email protected]. We'll trace it, replace it, or refund youāwhichever makes the most sense. You won't be left hanging.
5. Returns, Refunds & Exchanges
Whatās your return policy?
If you're not 100% happy, neither are we. You can return most items within 30 days of receipt, provided theyāre unused and in original condition and packaging. Personalized or custom-made items may be excludedāsee details at checkout.
How do I request a return?
Easy. Just email us at [email protected] with your order number and reason. We'll guide you through it. No judgment, no drama. We are all friends here. And we wanna make you happy for as long as you decide to stay our customer. Ideally for life. So you really don't have to expect any trouble or problems. If you stay cool, so do we. š
Do I have to pay for return shipping?
In most cases, yesābut if the item was damaged, defective, or we messed up (it happens!), weāll cover it. Fairās fair. Before you just send it back (don't do that please!), please mail us first at [email protected] and we guide you through.
How long do refunds take?
Once weāve received and inspected the item, weāll process your refundāusually within 3ā5 business days. The banks might take another few days to show it on your statement. They often take their own sweet time š but there's nothing we can do about it. ĀÆ\_(ć)_/ĀÆ
Can I exchange an item?
Sure thing. Reach out to us first so we can confirm availability. If itās a size or color swap, weāll help you make the switch as smoothly as possible.
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